HP Hardware Services Advances E-Services Strategy with BackWeb's Push for E-Business Solutions

Computing Giant Erects MWeb E-Services Intranet Portal to Automatically Outfit Field Services Engineers Worldwide with the Latest Product Information

SAN JOSE, Calif., — November 8, 1999 — BackWeb® Technologies (Nasdaq: BWEB), the leading provider of push for e-business solutions, today announced that Hewlett-Packard Company's Hardware Services group is advancing HP's continued focus on e-service strategies with BackWeb's Polite™ push technology. BackWeb technology is at the core of MWeb, HP Hardware Services' new proactive Intranet portal designed to keep field service engineers constantly updated on critical information, changes, and additions to HP products. With BackWeb, HP Hardware Services will politely and automatically deliver technical support notes, product documentation and important product and support information about thousands of HP products and peripherals.

By streamlining its field communications with BackWeb, HP is applying its e-services vision to its on-site support operation around the world. Through the MWeb portal, HP field engineers can choose to receive information on any of HP's products. The site is fully customizable, so engineers can change their selections as needed, and can even choose the type of information they want to receive on each product. Because field engineers work remotely, the polite nature of BackWeb's patented push technology offers a vital advantage: HP can deliver multimedia-rich digital packages of any size or format, including audio, video, graphics and html. BackWeb's Polite Agent™ ensures that deliveries occur only when the network is not in use, and that field engineers can continue to work without any impact on system performance.

"The breadth of HP's Hardware Services field organization puts uncommon demands on those who must keep engineers fully trained and up to date," said Mark Solle, general manager, Hardware Support Division. "Via the MWeb portal, BackWeb's Polite push technology allows us to efficiently and effectively inform the extensive network of field service engineers worldwide about ever-changing product specs, updates and fixes. By proactively and automatically delivering this information, we are 'checking in' with each engineer as often as needed to make sure he or she knows exactly what is happening with every product we support. The MWeb proactive portal adds another key technology to HP's comprehensive e-services vision."

"It's exciting to see a global market leader like HP realize the vast potential of BackWeb's push for e-business solutions at so many points along its e-services chain," said Eli Barkat, chairman and CEO of BackWeb. "Companies in a broad range of industries are using BackWeb technologies to revolutionize customer service. We are delighted to contribute to this powerful use of push technology to further HP's e-services strategy."

HP's MWeb portal application works with BackWeb Foundation software and with BackWeb's AutoFile Update Manager. The application draws product information directly from HP's extensive knowledge infrastructure, and automatically delivers it to support personnel based on engineers' preferences.

BackWeb's push for e-business solutions already are delivering bottom-line benefits to leaders in a broad range of industries. BackWeb customers include a host of leaders in a broad range of industries: Cisco Systems, Goldman Sachs, Computer Associates, Siemens, Schlumberger Dowell, AC Nielsen, Ericsson and Carlson Wagonlit Travel.

About HP
Hewlett-Packard Company – a leading global provider of computing and imaging solutions and services for business and home – is focused on capitalizing on the opportunities of the Internet and the proliferation of electronic services.

HP had computer-related revenue of $39.5 billion in its 1998 fiscal year. HP plans to launch a new company consisting of its industry-leading test-and-measurement, semiconductor products, chemical-analysis and medical businesses. These businesses represented $7.6 billion of HP's total revenue in fiscal 1998. With leading positions in multiple market segments, this technology-based company will focus on opportunities such as communications and life sciences.

HP has 123,000 employees worldwide and had total revenue of $47.1 billion in its 1998 fiscal year. Information about HP, its products and the company's Year 2000 program can be found on the World Wide Web at www.hp.com.

About BackWeb Technologies
BackWeb Technologies is a leading offline Web software company. BackWeb extends the value of technology investments by offering mobile and remote employees offline access to portals, intranets and other Web-based applications and content. The company's products reduce network costs and improve the productivity of an increasingly mobile workforce. At the core of BackWeb's products is its patented Polite® synchronization technology that can distribute large amounts of data even over narrow bandwidth connections. BackWeb® customers include market leaders such as Boehringer Ingelheim, Centocor, Eastman Kodak, GE Healthcare, Guidant, HP, KLA Tencor, Lam Research, Pfizer and more than one hundred other companies. BackWeb also has strategic reseller alliances with software industry leaders: Plumtree, SAP and IBM. The company is headquartered in San Jose, Calif. and Rosh Ha'ayin, Israel. For more information, visit www.backweb.com or call (800) 863-0100.

Statements in this news release, which are not purely historical, are forward-looking statements within the meaning of the U.S. Securities laws, including statements of beliefs, plans, expectations or intentions regarding the future. Examples of these statements include, but are not limited to, the ability of BackWeb software to allow customers to gain mobile, disconnected use of their portals and help increase field sales and field service productivity, the integration of BackWeb software with BEA products will help developers extend portal applications for offline use without changing the way they work, and the ability of the resulting applications to help field sales and service organizations realize maximum productivity, cost savings, and process acceleration gains while disconnected from the network. Actual results could differ materially from those in such forward-looking statements. Factors that could cause actual results to differ materially include unforeseen technological issues related to use of the BackWeb software, deployment issues related to implementation, unforeseen software errors, competitive factors and business and expense factors that may affect the perceived efficiencies from use of BackWeb's products, and the risks and uncertainties detailed from time to time in BackWeb's periodic reports and registration statements filed with the U.S. Securities and Exchange Commission. BackWeb assumes no obligation to update any forward-looking statements contained in this press release.