BackWeb Infocenter 4.0 Accelerates Compaq Customer Service and Support

Presario's New Compaq Service Connection, Based On BackWeb Infocenter, Provides Users The Most Recent Software and Information Updates

San Jose, Calif., (June 9, 1998) -- BackWeb™ Technologies' announced today that, in a move that raises the bar on customer service and support, Compaq Computer Corporation (NYSE: CPQ), the home PC market leader, is using BackWeb's Infocenter application to implement a strategic service and support initiative for all Presario desktop and laptop PCs worldwide called the Compaq Service Connection. This new service will provide customers with automated, timely software updates and relevant product service and support information. Updates and information from the Compaq Service Connection will further simplify system maintenance and improve the quality of the user experience.

"Compaq is committed to its customers and continually strives to achieve greater levels of service and support," said Mike Rubin, director, product marketing, consumer product group, Compaq Computer Corporation. "BackWeb's software enables us to establish direct and immediate communication with our customers, allowing us to empower them with the latest software and the newest maintenance information, and to easily receive feedback from them and learn about their experiences with the Presario PC's. Presario users will effortlessly receive Compaq Service Connection software updates and information while they are connected to the Internet. With BackWeb's Polite Agent™ distribution software users can continue their normal work while they receive updates from Compaq. BackWeb's Polite server software distributes information in the background of the system, using only available bandwidth and ensuring that the users' work is not interrupted.

"Compaq's use of the BackWeb Infocenter to implement their service and support initiative will assist them in establishing an ongoing relationship with their customers long after the purchase of their PC," said Eli Barkat, chief executive officer of BackWeb Technologies. "Consumers are looking for PC vendors that support them during the ownership cycle and Compaq is leading the way with Compaq Service Connection."

BackWeb's Infocenter and the Compaq Service Center will come pre-loaded on Presarios that show up in retail stores starting June 9, 1998.

About BackWeb Technologies
BackWeb Technologies is a leading offline Web software company. BackWeb extends the value of technology investments by offering mobile and remote employees offline access to portals, intranets and other Web-based applications and content. The company's products reduce network costs and improve the productivity of an increasingly mobile workforce. At the core of BackWeb's products is its patented Polite® synchronization technology that can distribute large amounts of data even over narrow bandwidth connections. BackWeb® customers include market leaders such as Boehringer Ingelheim, Centocor, Eastman Kodak, GE Healthcare, Guidant, HP, KLA Tencor, Lam Research, Pfizer and more than one hundred other companies. BackWeb also has strategic reseller alliances with software industry leaders: Plumtree, SAP and IBM. The company is headquartered in San Jose, Calif. and Rosh Ha'ayin, Israel. For more information, visit www.backweb.com or call (800) 863-0100.

Statements in this news release, which are not purely historical, are forward-looking statements within the meaning of the U.S. Securities laws, including statements of beliefs, plans, expectations or intentions regarding the future. Examples of these statements include, but are not limited to, the ability of BackWeb software to allow customers to gain mobile, disconnected use of their portals and help increase field sales and field service productivity, the integration of BackWeb software with BEA products will help developers extend portal applications for offline use without changing the way they work, and the ability of the resulting applications to help field sales and service organizations realize maximum productivity, cost savings, and process acceleration gains while disconnected from the network. Actual results could differ materially from those in such forward-looking statements. Factors that could cause actual results to differ materially include unforeseen technological issues related to use of the BackWeb software, deployment issues related to implementation, unforeseen software errors, competitive factors and business and expense factors that may affect the perceived efficiencies from use of BackWeb's products, and the risks and uncertainties detailed from time to time in BackWeb's periodic reports and registration statements filed with the U.S. Securities and Exchange Commission. BackWeb assumes no obligation to update any forward-looking statements contained in this press release.