BackWeb and SAP Form Agreement To Leverage BackWeb's Internet Communication Infrastructure as Part of the SAP Customer Relationship Management Initiative

SAN JOSE, Calif./WALLDORF, Germany — May 27, 1999 — SAP AG (NYSE ADR: SAP), the world's leading provider of enterprise business solutions, and BackWeb® Technologies, a leading provider of Priority Internet communication infrastructure and applications for the extended enterprise, today announced an agreement to leverage BackWeb's Internet communication infrastructure and selected application modules as part of the SAP™ Customer Relationship Management (CRM) offerings. The SAP Sales™, SAP Service™, and SAP Marketing™ solutions together make up a comprehensive CRM solution designed to manage the entire life cycle of customer relationships. Building on mySAP.com™, the SAP Internet strategy, SAP CRM together with BackWeb's Internet communication infrastructure is taking CRM to the next level. The combined solution provides customers with intelligent information gathering from the Internet and intranet that is easily delivered to the desktop for improved efficiency and enhanced decision-making capabilities.

Specifically, this agreement with BackWeb includes bundling the BackWeb Foundation, the Automated Marketing Encyclopedia and the Market Intelligence Manager with both the SAP Sales and SAP Service solutions. The BackWeb Foundation, BackWeb's Internet communication infrastructure, is a powerful priority communications system based on a set of flexible, scalable technologies that enable an organization to capture information from virtually any data source and efficiently and reliably deliver it throughout the extended enterprise. The Market Intelligence Manager automatically gathers information about competitors, customers and the marketplace from any Internet or intranet location. The Automated Marketing Encyclopedia automatically delivers large documents to multiple users reliably and securely. BackWeb enables companies to adapt quickly to changing market conditions through direct interaction with their sales and service personnel, thereby accelerating the execution of their business processes.

"Customers are increasingly looking for ways to improve customer service and loyalty while empowering sales and support personnel with accurate information wherever and whenever then need it," said Dietmar Saddei, senior vice president of Customer Relationship Management, SAP AG. "By combining the power of SAP CRM with sophisticated, scalable Internet communication technologies from BackWeb, we will deliver the flexibility, remote device support, and intelligent information access and delivery they require."

"Companies that respond fastest to change by effectively communicating time-sensitive, business-critical information to their sales force, partners and customers gain a competitive advantage over those who don't," said Eli Barkat, CEO of BackWeb Technologies. "We believe SAP CRM products bundled with BackWeb's Priority Internet communication infrastructure will deliver this strategic competitive edge and result in rapid return on investment for SAP's customers."

SAP CRM
Using new and existing functionality and components from SAP, the CRM offering is delivered through business scenarios to meet the requirements of specific business or user roles, such as sales managers, field service representatives and marketing managers.

With the launch of its Internet business strategy, mySAP.com™, SAP is providing Internet solutions to enable collaborative markets and dynamic business relationships. As part of this strategy, SAP is embracing the Internet as the platform for consistent, enterprise-wide CRM across all sales and service channels, synchronizing all customer interactions, including inbound and outbound marketing.

About BackWeb Technologies
BackWeb Technologies is a leading offline Web software company. BackWeb extends the value of technology investments by offering mobile and remote employees offline access to portals, intranets and other Web-based applications and content. The company's products reduce network costs and improve the productivity of an increasingly mobile workforce. At the core of BackWeb's products is its patented Polite® synchronization technology that can distribute large amounts of data even over narrow bandwidth connections. BackWeb® customers include market leaders such as Boehringer Ingelheim, Centocor, Eastman Kodak, GE Healthcare, Guidant, HP, KLA Tencor, Lam Research, Pfizer and more than one hundred other companies. BackWeb also has strategic reseller alliances with software industry leaders: Plumtree, SAP and IBM. The company is headquartered in San Jose, Calif. and Rosh Ha'ayin, Israel. For more information, visit www.backweb.com or call (800) 863-0100.

Statements in this news release, which are not purely historical, are forward-looking statements within the meaning of the U.S. Securities laws, including statements of beliefs, plans, expectations or intentions regarding the future. Examples of these statements include, but are not limited to, the ability of BackWeb software to allow customers to gain mobile, disconnected use of their portals and help increase field sales and field service productivity, the integration of BackWeb software with BEA products will help developers extend portal applications for offline use without changing the way they work, and the ability of the resulting applications to help field sales and service organizations realize maximum productivity, cost savings, and process acceleration gains while disconnected from the network. Actual results could differ materially from those in such forward-looking statements. Factors that could cause actual results to differ materially include unforeseen technological issues related to use of the BackWeb software, deployment issues related to implementation, unforeseen software errors, competitive factors and business and expense factors that may affect the perceived efficiencies from use of BackWeb's products, and the risks and uncertainties detailed from time to time in BackWeb's periodic reports and registration statements filed with the U.S. Securities and Exchange Commission. BackWeb assumes no obligation to update any forward-looking statements contained in this press release.