BackWeb Expands Relationship With SAP Through New Reseller Agreement

BackWeb Offline Portal Technology Provides Support for Disconnected Capabilities of mySAP™ CRM Running on Laptop Computers

San Jose, Calif. – March 24, 2003 – BackWeb Technologies (Nasdaq: BWEB), a leading provider of offline web infrastructure software, today announced that it has signed a reseller contract with SAP (NYSE:SAP) that will broaden the support for disconnected capabilities of mySAP™ Customer Relationship Management (mySAP™ CRM) running on laptop computers. This new agreement enables SAP customers to increase the business value of their mySAP CRM solution, by providing complementary capabilities which extend mySAP CRM Field Sales, Service, and Marketing solutions to laptop users, even when they are offline and disconnected from the Internet. According to the terms of the contract, SAP will resell the BackWeb ProactivePortal® technology to its customers.

"Enabling offline interaction with critical enterprise content is becoming a mainstream requirement wherever mobile sales and services personal are in focus, especially for enterprise portals and enterprise portal applications like CRM," said Gene Phifer, vice president and research director of Gartner. "We view the availability of offline portal infrastructures as a great win for enterprise CRM and portal customers."

The agreement allows SAP to leverage the distinct competitive advantages that the BackWeb offline portal infrastructure provides: from Polite® network-sensitive content delivery, through enterprise-wide scalability and transparent web integration that offers a consistent user experience both online and offline. Additionally, each company has also agreed to train the other's sales force and consultants on the features and functionality of the product offerings, and to participate in a variety of joint marketing activities.

"We partnered with BackWeb Technologies because of its market position in the domain of distributed content delivery and its unique ability to provide a scalable enterprise solution for making web-based content available to laptop users when they are disconnected from the network," said Dietmar Saddei, senior vice president of mySAP CRM product development at SAP AG. "The integration of BackWeb's technology into our Field Application capabilities such as Mobile Sales and Mobile Service provides our customers with solutions that will generate true value for the field representative, as well as the enterprise."

"Similar to the importance of the offline capabilities in e-mail systems for mobile field forces, offline capabilities in other web-based solutions such as mySAP CRM, need to address this mobile community requirement as well," said Eli Barkat, Chairman and chief executive officer of BackWeb. "BackWeb is executing intensely to fulfill its vision of offline web everywhere, and we view this strategic agreement with SAP, the leading provider of eBusiness software solutions, as a major milestone in our strategy and as a great win for our joint customers."