BackWeb, Scopus Partnership Yields First Market Specific Applications for BackWeb's Infocenter

Scopus will Resell BackWeb As Part of Solutions For Call Centers, Sales Force Automation, Customer Service, Quality Engineering

SAN JOSE (Jan. 26, 1998) -- BackWeb Technologies, the leader in enterprise push solutions, and Scopus Technology, Inc., the worldwide leader in front office software solutions, today announced a strategic partnership which will couple BackWeb's Infocenter with Scopus' world-class customer care systems. The combined solution will automate the knowledge gathering and delivery process and provide corporate accounts with just-in-time delivery of mission critical information. Scopus will also use the powerful software distribution capabilities of BackWeb to update its applications directly to its customers.

"Scopus' front office solutions provide organizations with a 360-degree view of their customers," said Ori Sasson, CEO of Scopus. "We chose BackWeb as a partner because of its advanced knowledge gathering and delivery capabilities. These capabilities will enable our customers to effortlessly send and receive up-to-the-minute product and service information allowing them to strengthen customer relationships."

BackWeb's Infocenter will complement Scopus' customer care systems with its automated knowledge gathering and delivery features. Leveraging the Infocenter's file distribution capabilities and its channel building and profiling tools, companies can further automate the knowledge gathering process, saving employees time and improving the quality of internal communications.

Individuals using BackWeb's Infocenter with Scopus' customer care systems will also maximize productivity, leveraging Infocenter's filtering, searching and alerting capabilities. These features simplify the knowledge delivery process, making it easy for company representatives to find time critical information when needed.

"BackWeb is excited about the opportunity to integrate the Infocenter with Scopus' high quality and robust customer care systems," said Eli Barkat, CEO of BackWeb Technologies. "BackWeb's Infocenter and Scopus' customer care systems together provide the tools necessary to simplify the process of locating and using knowledge-as a result, knowledge can be readily available, increasing productivity, strengthening customer relationships, improving quality programs and increasing profits."

As part of the agreement Scopus will embed BackWeb's Infocenter into its customer care systems and will resell Infocenter with its own market specific solutions. The two companies' products will be integrated together to ensure the most timely delivery of critical information. Current customers using Scopus' customer care systems will be able to incorporate BackWeb's Infocenter into their systems as well.

Scopus will also use BackWeb's Infocenter to deliver software updates to its customers. These software updates will ensure that all users within an organization simultaneously and seamlessly receive the most recent version of Scopus' customer care systems, reducing the complexity and the cost of updating software within an organization. Enterprise-wide updates will ensure that everyone within a corporation receives the same information at the same time, strengthening the reliability and quality of the internal programs.

BackWeb/Scopus First Market Specific Solutions
Scopus' front office solutions are tailored to meet the needs of specific vertical industries, including telecommunications, financial services and technology. BackWeb's Infocenter will be sold with Scopus' market specific solutions targeted toward the following:

Call Centers
Blended service and sales call centers using Scopus SupportTEAMô and Scopus SalesTEAMô, are empowered with client communication, account management tracking, and notification and escalation information. Agents will also have immediate access to direct marketing, lead generation, ordering and product fulfillment information. Using BackWeb's Infocenter with SupportTEAM and SalesTEAM, company representatives can effortlessly send and receive up-to-the-minute account information and notifications. Having recent news and detailed account histories in one, easy to maintain location can increase the effectiveness and productivity of the entire call center.

Sales Force Automation
Mobile sales professionals using Scopus Voyagerô receive qualified leads, profile data, product updates and pertinent technical and management information, keeping them up-to-date while on the road. Combining Voyager's opportunity management capabilities with BackWeb Infocenter's, enterprises can further automate gathering and delivery of the latest account information, including up-to-the-minute sales leads and technical updates. BackWeb's Infocenter also provides knowledge filtering, searching and alerting capabilities, enabling mobile sales representatives to locate critical information in seconds.

Quality Management
Product development groups using Scopus QualityTEAMô enjoy easy access to product information, history, and comments on all existing products and planned products for specific customers. Coupling QualityTEAM with BackWeb's Infocenter, these development teams can maximize internal communication, increase the team's knowledge base and provide improved product quality, faster reaction times and shortening development cycles.

About Scopus
Scopus is the worldwide leader in front office software with over 500 customers and 75,000 end users in a wide variety of industries. The highly scaleable and fully integrated Scopus application suite drives mission-critical customer service, support, sales and marketing activities - focusing the entire enterprise on winning and keeping customers. Scopus customers include world-class organizations like Alcatel, America Online, Bank of America, Bank of Indonesia, Boeing, Dell Computer, Fidelity Investments, Fleet Bank, Ford Motor Co., GTE, Hewlett-Packard, LA Cellular, NTT, Packard Bell, VISA and Volvo. Founded in 1991, Scopus is headquartered in Emeryville, California and is a publicly traded company (NASDAQ:SCOP). For more information, visit the Scopus Web site at www.scopus.com, or call 888/200-2971.

About BackWeb Technologies
BackWeb Technologies is a leading offline Web software company. BackWeb extends the value of technology investments by offering mobile and remote employees offline access to portals, intranets and other Web-based applications and content. The company's products reduce network costs and improve the productivity of an increasingly mobile workforce. At the core of BackWeb's products is its patented Polite® synchronization technology that can distribute large amounts of data even over narrow bandwidth connections. BackWeb® customers include market leaders such as Boehringer Ingelheim, Centocor, Eastman Kodak, GE Healthcare, Guidant, HP, KLA Tencor, Lam Research, Pfizer and more than one hundred other companies. BackWeb also has strategic reseller alliances with software industry leaders: Plumtree, SAP and IBM. The company is headquartered in San Jose, Calif. and Rosh Ha'ayin, Israel. For more information, visit www.backweb.com or call (800) 863-0100.

Statements in this news release, which are not purely historical, are forward-looking statements within the meaning of the U.S. Securities laws, including statements of beliefs, plans, expectations or intentions regarding the future. Examples of these statements include, but are not limited to, the ability of BackWeb software to allow customers to gain mobile, disconnected use of their portals and help increase field sales and field service productivity, the integration of BackWeb software with BEA products will help developers extend portal applications for offline use without changing the way they work, and the ability of the resulting applications to help field sales and service organizations realize maximum productivity, cost savings, and process acceleration gains while disconnected from the network. Actual results could differ materially from those in such forward-looking statements. Factors that could cause actual results to differ materially include unforeseen technological issues related to use of the BackWeb software, deployment issues related to implementation, unforeseen software errors, competitive factors and business and expense factors that may affect the perceived efficiencies from use of BackWeb's products, and the risks and uncertainties detailed from time to time in BackWeb's periodic reports and registration statements filed with the U.S. Securities and Exchange Commission. BackWeb assumes no obligation to update any forward-looking statements contained in this press release.