"The savings and benefits from BackWeb's offline solution are significant both in terms of allowing engineers to have the information at their fingertips and reducing the time it takes them to complete important job functions. If you look at the overall investment and ROI, it was a good business decision."

Efren Lopez
Senior Director, Learning and Knowledge Services
KLA-Tencor

KLA-Tencor's customers depend on the company's staff of customer service engineers (CSEs) to troubleshoot equipment problems quickly and minimize equipment downtime in production facilities at customer sites. More often than not, the CSEs are working in a clean room environment and without network connectivity and thus, do not have access to the company's vast knowledge assets when they need it most.

The BackWeb solution enables customer service engineers to continue working uninterrupted. BackWeb's Offline Access Server ensures that customer service engineers have offline access to critical product and support data whenever they need it. BackWeb maintains a seamless working environment for the CSEs online and offline, making the solution easier to deploy and quicker to adopt, accelerating return on investment and productivity gains.